Shipping Policy

At Sthetix In Stone, each piece is handcrafted with precision and care. As marble is a natural and delicate material, our shipping process is designed to ensure safe handling and secure delivery.

1. Order Processing Time

  • Orders are processed within 2–5 business days after payment confirmation (unless otherwise specified).
  • Custom or made-to-order products may require additional production time, which will be communicated at the time of purchase.
  • Orders are processed only on business days (Monday–Saturday, excluding public holidays).

Once dispatched, customers will receive a shipping confirmation with tracking details.

2. Shipping Within India

  • We ship across India through trusted logistics partners.
  • Estimated delivery timelines: 3–10 business days, depending on location.
  • Delivery timelines are indicative and may vary due to factors beyond our control (weather conditions, transport delays, remote area accessibility, etc.).

3. International Shipping

  • International shipping may be available upon request or as enabled on the website.
  • Delivery timelines vary by destination.
  • Customers are responsible for any customs duties, import taxes, or local charges applicable in their country.

4. Packaging Standards

Given the fragile nature of marble:

  • All products are carefully wrapped, cushioned, and boxed for transit protection.
  • Larger pieces may be shipped in reinforced cartons or wooden crates where necessary.
  • Packaging is intended for safe transportation and may differ from product photography.

5. Delivery Confirmation

  • Orders are considered delivered once marked as delivered by the courier partner.
  • If you are unavailable at the time of delivery, please coordinate directly with the courier using the tracking information provided.

6. Damaged or Tampered Packages

If the outer packaging appears visibly damaged or tampered with at the time of delivery:

  • Please record a clear, uninterrupted video before opening the package.
  • Follow the full unboxing video requirement as detailed in our Terms & Conditions.
  • Claims must be submitted within 48 hours of delivery.

Failure to provide an uncut unboxing video within the specified time frame may result in the claim being declined.

7. Delays & Force Majeure

Sthetix In Stone shall not be held responsible for shipping delays caused by:

  • Natural disasters
  • Transport disruptions
  • Government restrictions
  • Strikes or unforeseen circumstances

We will, however, make reasonable efforts to assist customers in tracking delayed shipments.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Sthetix In Stone is not liable for:

  • Delays due to incorrect address
  • Failed deliveries due to unavailability
  • Additional charges incurred for re-delivery

9. Risk & Ownership

Risk of loss or damage transfers to the customer upon successful delivery at the provided address.

10. Contact for Shipping Queries

For any shipping-related assistance, please contact:

Sthetix In Stone

Company E-Mail ID : sales@sthetixinstone.com

Contact Number      : +91 9205066363

Company Address   : Sthetix In Stone, 

                                   No. 6, Mahalaxmi Industrial Estate,

                                   Dainik Shivneri Marg, 

                                   Worli, 

                                   Mumbai - 400018